Privacy Policy

Effective Date: March 1, 2026

1. Introduction

Hellothere is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

2. Information We Collect

Account Information: Name, email address, profile photo, and authentication credentials.

Social Login: If you authenticate via Google, Facebook, or X/Twitter, we receive your name, email, and profile photo from that provider.

Workspace Data: Agent configurations, workspace memberships, and activity logs.

Call Data: Metadata from calls handled by AI agents. Audio is processed by your configured AI provider (Amazon Lex or Google Dialogflow) under their respective policies.

3. How We Use Your Information

• To provide and operate the Service
• To authenticate your identity (including via 2FA)
• To process AI agent calls through the Hellothere Switch
• To send administrative communications
• To enforce our Terms of Service

4. Data Sharing

We do not sell your personal data. We share data only with:

• Amazon Web Services / Google Cloud for AI agent processing
• Authentication providers (Google, Facebook, X/Twitter) when you choose social login
• Legal authorities when required by law

5. Security

We implement industry-standard security including TLS encryption, two-factor authentication, role-based access controls, and regular security audits.

6. Your Rights

You may access, update, or delete your data via your Profile page or by contacting us.

7. Contact

For privacy inquiries, contact us at privacy@hellothere.app.